Shipping Policy

At AT Couture we want every garment to reach you in pristine condition and on time. This Shipping Policy explains our delivery timelines, charges, serviceable regions, dispatch process, and tracking arrangements. By placing an order on atcouture.com you accept the terms set out below.

1. Order Processing and Dispatch

• Orders are processed Monday through Saturday, excluding national and regional public holidays.
• Orders placed before 2:00 PM IST on a working day are typically processed the same day.
• Orders placed after 2:00 PM IST, on Sundays, or on holidays are processed on the next working day.
• Standard dispatch is completed within 24 to 48 hours from successful order placement and payment confirmation (for prepaid UPI orders) or order confirmation (for Cash on Delivery orders).
• Each order undergoes a quality check before being packed and handed over to our shipping partner.

2. Estimated Delivery Time

Once dispatched, delivery timelines vary by destination. Our standard estimates from the date of dispatch are:

Delivery timelines are indicative and may be affected by factors beyond our control, including courier capacity, weather conditions, public holidays, regional restrictions, lockdowns, civil disruptions, or incorrect address details.

3. Shipping Charges

The exact shipping and handling charges applicable to your order will be displayed at checkout before payment is initiated. All charges are inclusive of applicable taxes.

4. Serviceable Areas

We ship across India to all serviceable pincodes through our trusted courier network. To check whether your pincode is serviceable:

• Enter your delivery address and pincode at checkout. Our system will validate the pincode-state combination in real time and indicate if the location is serviceable.
• If a pincode is non-serviceable, you will be notified at checkout and offered an alternative arrangement or refund (for prepaid orders that were placed before serviceability was determined).

We currently do not ship outside India.

5. Tracking Your Order

• Once your order is dispatched you will receive a confirmation email containing your tracking link and Air Waybill (AWB) number.
• You can also track your order anytime using the Track Order page on our Website by entering your order number.
• Tracking information typically becomes active within 24 hours of dispatch.

6. Delivery Attempts

Our courier partners will typically make up to three delivery attempts at the address provided. If delivery cannot be completed:

• The shipment will be returned to our warehouse as a "Return to Origin" (RTO).
• For prepaid orders, a refund will be initiated after the parcel is received back at our warehouse and inspected, in line with our Refund Policy.
• For COD orders, no charge is levied; however, frequent RTO behaviour may affect future COD eligibility.

7. Incorrect or Incomplete Address

Please double-check your delivery address, pincode, and contact number at checkout. AT Couture is not responsible for delays or non-delivery caused by incorrect, incomplete, or outdated address information.

If you notice an error, contact us at care@atcouture.com immediately. We will make every reasonable effort to update the address before dispatch; once a shipment has been handed over to the courier, address changes may not be possible.

8. Damaged or Lost Shipments

If your parcel arrives visibly damaged or appears to have been tampered with, please:

• Refuse delivery and inform the courier representative.
• Write to us at care@atcouture.com within 24 hours of the delivery attempt with photographs of the parcel.
• We will investigate with our courier partner and arrange a replacement or refund in accordance with our Refund Policy.

In the rare event that a shipment is declared lost in transit by our courier partner, we will issue a full refund or dispatch a replacement, at your option, subject to product availability.

9. COD Orders — Verification

We may verify Cash on Delivery orders by phone or message before dispatch. If we are unable to verify the order after reasonable attempts, the order may be cancelled at our discretion. The ₹49 COD handling fee applies per order and is non-refundable once the order has been dispatched.

10. Contact Us

For any shipping-related queries or assistance: